Who is this article for?
You work for an agency using an IVR system to clock in and out of your shifts.
Clocking in and out of your visits is a key way for you to earn rewards at your agency. In this article, we will go over how this works using an IVR system. Let's get started!
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Dial the IVR Phone Number: Call the designated IVR phone number provided by your agency.
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Authentication: The IVR system will ask you to authenticate yourself. Enter your employee ID and PIN when prompted.
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Clock In or Clock Out: Once authenticated, the IVR system will present you with two options:
- To "Clock In," press [Specify the key, e.g., 1].
- To "Clock Out," press [Specify the key, e.g., 2].
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Confirmation: After selecting "Clock In" or "Clock Out," the IVR system will ask you to confirm your choice. Follow the prompts and confirm the action.
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Additional Information (If Required): Depending on your agency's requirements, the IVR system may ask you to record additional information, such as the patient's name, location, or any relevant details. Follow the prompts and provide the requested information.
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Review and Confirm: The IVR system may read back the information you've provided for confirmation. Verify that it's accurate, and if it is, confirm the clock-in or clock-out entry.
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Confirmation: Once you confirm, the IVR system will provide confirmation, including the date and time of the clock-in or clock-out.
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Hang Up: After receiving confirmation, you can hang up the call.
Make sure to follow these steps carefully to ensure accurate time tracking. This will help with earning rewards at your agency! If you encounter any issues or have questions about using your agency's IVR system, please reach out to your supervisor for any assistance!