Your agency has the flexibility to create custom recognition categories, allowing your Admins to select predefined categories when giving recognition. These categories can also include default recognition amounts, streamlining the process and promoting consistency within your agency.
Timely recognition is 8x more effective than delayed recognition. Using our recognition platform and having customized recognition categories allows your schedulers, supervisors, and managers to recognize all the great things your caregivers do.
For example, you can give out recognition for:
- Picking up last minute shifts
- Client compliments
- Birthday Milestone
- And more!
These can help drive more consistent behaviors. By awarding consistent recognition, this can also increase caregiver engagement in-app by up to 15%.
To create a recognition category, you will find a walkthrough and video at this link here.
Key features:
- Recognition categories: You can define recognition categories that your Admins can choose from when giving recognition. These categories provide a structured way to acknowledge achievements and contributions within your organization.
- Default amounts: Recognition categories can have default recognition amounts set. When an Admin selects a category, the pre-defined amount is automatically populated. This feature ensures that there is equity across your organization when admins are awarding caregivers for similar initiatives
- Admin control: Admins with full access have the authority to create, edit, and delete recognition categories. Anyone who does not have edit access to settings page will not be able to make changes to the recognition categories. This section can be accessed through the Settings page.
Permissions:
By default, new Admins will have the following:
- They can adjust the recognition category default amounts to suit specific scenarios.
- They are unable to exceed their allocated budget for recognition.
Both of these settings can be tailored to individual Admins.
NOTE: If an Admin is not granted the permission to override category default amounts, they will only be able to give recognition within categories that have predefined amounts. This restriction ensures that recognition remains consistent and aligned with your agency's guidelines.
Default recognition points for categories
Admins can assign a default points value to each category. When recognizing a caregiver, the system will suggest the default points. Admins have the flexibility to adjust these values within their recognition budget.
NOTE: It is not required for a category to have a default amount, however this could affect any reporting done on the category.
If a category doesn't have a default points value:
- Admins can still select it, but there won't be any points filled in. Admins are free to input the recognition points themselves.
- The category won't appear in the options. (Why? Categories without default points can't be used.)
Admin settings and permissions
To access admin settings, click on Admin in the side menu. Learn more about what each permission means through this guide here.
Admins can be assigned two types of permissions:
- View permissions: Admins with View permissions can only see the recognition given to Reward Users.
-
Edit permissions: Admins with Edit permissions can both view and give out recognition to Reward Users.
- If an Admin has Edit permissions, they can also override the category default amount.
- By default, Admins with Edit permissions have the ability to modify category default amounts.